privacy-policy
Introduction
This Privacy Policy describes how LA VICHITRA and its affiliates (collectively "LA VICHITRA, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://lavichitra.com/ (hereinafter referred to as Platform).
You may browse certain sections of the Platform without registering. We do not offer any product/service outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered, you agree to be bound by this Privacy Policy, the Terms of Use, and applicable service/product terms. You also agree to be governed by the laws of India. If you do not agree, please do not use or access our Platform.
Collection
We collect personal data when you use our Platform, services, or interact with us. This includes information provided during sign-up or registration such as:
- Name
- Date of birth
- Telephone/Mobile number
- Email ID
- Proof of identity or address
With your consent, we may collect sensitive data like payment instrument details or biometric information. You may choose not to provide certain information by not using specific services or features.
We may track your behavior and preferences on the Platform, compile and analyze this data in aggregate, and collect transaction-related information. If a third-party partner collects your data, their privacy policy applies. We are not responsible for their practices.
If contacted by someone claiming to be LA VICHITRA requesting sensitive data, do not disclose it. Report such incidents to law enforcement immediately.
Usage
We use personal data to:
- Provide requested services
- Assist sellers and partners
- Enhance customer experience
- Resolve disputes and troubleshoot
- Inform you about offers and updates
- Customize your experience
- Detect and prevent fraud
- Enforce terms and conduct research
You may opt out of marketing uses. Access to services may be affected if permission is not granted.
Sharing
We may share your data with group entities, affiliates, sellers, business partners, and service providers. These entities may market to you unless you opt out.
We may disclose data to comply with legal obligations, enforce agreements, facilitate marketing, or prevent fraud. We may also disclose data to law enforcement or third parties in good faith to protect rights and safety.
Security Precautions
We adopt reasonable security practices to protect your data. We use secure servers and follow security guidelines. However, data transmission over the internet is not completely secure. Users are responsible for protecting their login credentials.
Data Deletion and Retention
You can delete your account via your profile settings or by contacting us. Deletion may be delayed due to pending services or claims. Once deleted, access is lost.
We retain data only as long as necessary or as required by law. We may retain anonymized data for research and analytics.
Your Rights
You may access, rectify, and update your personal data through Platform functionalities.
Consent
By using the Platform or providing information, you consent to data collection and processing as per this Privacy Policy. If you provide data about others, you confirm you have the authority to do so.
You consent to being contacted via SMS, messaging apps, calls, or email. You may withdraw consent by writing to the Grievance Officer with the subject “Withdrawal of consent for processing personal data.” Withdrawal is not retrospective and may affect service availability.
Changes to this Privacy Policy
Please check this Privacy Policy periodically. We may update it to reflect changes in our practices and notify you as required by law.
Contact Us
For any concerns or communications related to these Terms & Conditions, please contact us:
- Email: drochwani@gmail.com
- Phone: +91 95118 28443